Case Management Overview

No more long waiting lines and dropped tickets. Inbenta Case Managemet processes your support tickets faster and more efficiently, before they even reach your support agents. And your agents have your Knowledge Base’s powerful content management system at their disposal to solve their clients’ problem swiftly, saving time, resources… and revenue.

Table of Contents

  1. API
    • API Setup - Getting started with the Inbenta Case Management API: set up the API, request and retrieve information.
    • API Routes - API endpoints, requests and response formats.
    • API Definitions - API responses schemas.
    • Using IQL - An introduction to the Inbenta Query language.
    • Case history actions - More information on how to view the full history of a case.
    • API Change Log - CM API version log.

If you need help, contact Inbenta Support.