Inbenta tracks the actions that users perform with every product (Chatbot, Knowledge Management and Search). There are two categories of tracking: Atomic and Sessions tracking. This data is logged separately, and it is used to generate the reports that you see in the Backstage Dashboards section.
Atomic logs, within the scope of Inbenta, are a set of user actions in an interface or project, that is tracked without being related to a session id.In the Backstage, all tabs in Dashboard except Dashboard > Sessions show atomic data.
A session, within the scope of Inbenta, is a set of user actions in an interface or project under the same session id, which is usually provided by the server. For more information, see the Actions section.
Any information that defines a session (like user information or browser information) is considered session-related data.
The session id is a unique code that allows you to distinguish which actions belong to a given session. Inbenta tracks the actions that users perform to register their sessions and include these actions in the statistics of a project. Use Session reports to know how users interact with the interfaces: if and how many users found an answer, how many users sent a ticket, what question did the user ask before sending the ticket, etc.
In the Backstage, all session data recorded is shown in Dashboards > Sessions.
Tracking is automatic only for some actions. To generate complete logs, you must set up your project accordingly. Check the relevant API Routes and SDK configurations of your product to set the tracking of your session and atomic data, in order for the data to appear in both categories of reports: