PUT /settings endpoint had an erratic behavior when updating allowed media types. It now works as expected: setting the exact array that is passed.
Documentation: Added information about how the media file should be provided in the
POST /media endpoint.
GET /surveys and
GET /surveys/<survey_id> endpoints
General fixes: Improvements to the import messages process to ensure that messages in a wrong format do not create inconsistencies in the chat to ticket process.
Fixed: When the "view previous conversations" button is pressed, now all conversations are loaded (even the closed ones and the ones that are assigned to other agents).
Added: There is a new right called CHAT_EDIT_USER_INFO. This allows you to allow or disallow agents modifying the user info in an ongoing chat. User info refers to the information appearing at the right of the chat box which is collapsible clicking on the arrow next to the user's email.
Fixed: Imported messages sent by agents are now displayed with the correct agent name and not as "Virtual Assistant"
Fixed: In some rare situations, the Chat Monitor displayed waiting chats that weren't really waiting (had no ongoing invitations).
Fixed: (hotfix) some chats and/or invitations were not appearing in the chat bar until the agents refreshed the page.
Latest releases (2018)