Integrate support ticketing with HyperChat* and your support center staff will have greater flexibility to answer customer questions faster and more accurately. Not only does this cut down on the need for email responses, which are often slower, it will result in better outcomes, which will enhance the overall customer experience. Your agents can quickly access your website knowledge base, and live chat is integrated with Inbenta's powerful analytics management and case management app. This creates a simple agent experience that allows them to convert any conversations to emails seamlessly: No more need to swap tools, applications or screens mid-sentence.
*HyperChat is an optional component of Inbenta Case Management. It is not a standalone product.
If you need help, contact Inbenta Support.