Methods

downloadMedia(media)
Downloads a media resource via an Api (AJAX) request and creates the blob in client-side

media Object

• url String: The URL of the media
• type String: The content-type of the media
• name String: The name the media file will have

controlInvitationTTL(inboxElement, ttlElement, invitationExpiration, callback)
Update the element with the TTL provided every second. If the countdown gets to 0, remove the element.

• inboxElement HTMLElement: HTMLElement that will be removed when the countdown gets to 0
• ttlElement HTMLElement: HTMLElement where the TTL will be printed and updated
• invitationExpiration Integer: UNIX time when the invitation expires
• callback Function: function to execute after the counter has reached 0

getBrowserExpirationTime(serverExpirationTime, timeDifferenceWithServer, ping)
Returns a recalculated expiration time considering the browser time, the server time and the ping between them

• serverExpirationTime Date: A unix timestamp
• timeDifferenceWithServer Date: The difference in seconds between the local time and the server time
• ping Integer: ping in miliseconds

controlChatActiveTime
Update the chat active timer element every second until the chat gets closed

• chat Chat: Chat object
• chatTimerElement HTMLElement: element where the timer will be printed and updated
• acceptedTime Integer: UNIX timestamp when the chat was accepted

monitorUserActivity(input, chat, intervalTime, noChangeMax, errorHandler = null)
Watches an input element for changes and manages and captures activity events

• input HTMLElement: HTMLElement instance of the chat input
• chat Chat: Chat instance
• intervalTime Integer: Interval time to look for input changes
• noChangeMax Integer: Maximum number of intervals passed to consider that the user is not writing anymore
• errorHandler Function: Callback that will be executed if an error happens when sending the user activity to the server

getUnixTime()
Get the current time as a UNIX timestamp

addScript(src)
Add a script to the page

• src: String: The URL of the script

downloadConversation(chatId, props, requestData)
Download a chat conversation as a PDF file

• chatId String: ID of the chat its conversation will be downloaded

props Object optional

• template String: Contains an alternative to the default template. The string must be an HTML fulfilling the Vue Template Syntax.
• labels Object: An object in the vue-i18n format for template labels in different languages.
• dateTimeFormats Object: An object in the vue-i18n DateTime localization format for date and time formats in different languages.
• ticketId String: Ticket id that will be shown in the PDF.
• methods Object: It contains functions that will be available in the custom template.

requestData Object optional: An object to pass additional parameters to the /chats/{chatId}/history request necessary to download the conversation PDF.

isInWorktimeNow(roomId)
Returns a Promise with the result. True if it is in working hours, False if not.

• roomId Integer: Identifier of the room/queue.

getWorktimeTable(roomId, timezone)
Returns a Promise