Inbenta applies API throttling and rate limits to ensure the stability and availability of its service.

Our API throttling and rate limits policy applies on a per API Key basis across four endpoints groups:

• Authorization group: /auth and /apis endpoints usage is counted separately from other endpoints
• Reporting group: Reporting endpoints usage is counted separately from other endpoints
• Product group: Knowledge, Search, Chatbot, Case Management and Hyperchat endpoints are all covered by the same API throttling and rate limits policy per API Key.
• Editor API group: Knowledge Editor API and Chatbot Editor API endpoints usage is counted separately from other endpoints.

HTTP Response headers 

Every call to the API returns information in the header about the percentage of your quota and limit that you have consumed:

• x-quota-usage: {quota.usage}
• x-throttle-usage: {throttle.usage}

It also contains two headers with a timestamp that indicates when your rate limit will be reset:

• x-quota-reset: {quota.reset}
• x-throttle-reset: {throttle.reset}

To view the current rate limits, click here.