This page lists the cookies and data collected by Inbenta products and Help portals. This information is updated regularly as products evolve. All cookies used by Inbenta are strictly necessary for the solutions to work correctly and do not store or track any personal information. Therefore, are excluded from user acceptance in terms of GDPR.
There are no cookies from the Developers Portal itself.
| Provider | Name | Type | Expiration | Reason |
|---|---|---|---|---|
| GitHub |
_octo, logged_in, _gh_sess, has_recent_activity |
Technical | Session | Needed to add preview code snippets hosted in GitHub |
| _ga, _gat, _gid | Technical | Session |
Saves the information regarding the use of the website. (More info) |
|
| Cloudflare | __cfduid | Technical | Session |
Client security (More info) |
The Chatbot SDK does not use cookies. If the Chatbot escalates to HyperChat, it uses the HyperChat cookie (see below). When possible the Chatbot SDK uses one type of “localStorage” called Indexed DB. The key of the IndexedDB storage is determined by the Chatbot Identifier (See SDK Configuration). See below the Indexed DB storage created by the Chatbot SDK:
| Provider | Name | Type | Reason |
|---|---|---|---|
| Inbenta | accessToken | Technical | Access token is stored to maintain the authorization with the Chatbot API |
| Inbenta | accessTokenExpiration | Technical | To know when the access token is going to expire in order be able to refresh it. |
| Inbenta | avatar | Technical |
Contains the bot state for the current session
|
| Inbenta | chatbotUrl | Technical | Endpoint of the Chatbot API that should be used |
| Inbenta | chatbotUrlExpiration | Technical | Expiration date of the chatbotUrl |
| Inbenta | sessionExpiration | Technical | Expiration date of the session |
| Inbenta | sessionId | Technical | Chatbot session identifier |
| Inbenta | sessionToken | Technical | Session token to maintain the session with the Chatbot API. |
| Inbenta | sideBubble | Technical | Configuration of the side window to be able to re-render it |
| Inbenta | actionFieldEvents | Technical | State of the shown form data fields in order to restore the state when navigating to different pages with the Chatbot SDK. |
The Knowledge SDK collects the following cookies.
| Provider | Name | Type | Expiration | Reason |
|---|---|---|---|---|
| Inbenta | inbenta-km-session-id | Technical | Session | Stores the session id so that all actions of the user are related to the same session. |
| Inbenta | inbenta-km-session-token | Technical | Session | Stores the session token so that all actions of the user are related to the same session. |
The Knowledge SDK also stores the following localStorage data:
| Provider | Name | Type | Reason |
|---|---|---|---|
| Inbenta | inbenta_km_api_url_{apiKey} | Technical | Acts as cache for the KM API url. |
| Inbenta | inbenta_km_localstorage_{apiKey} | Technical | Acts as cache for each KM API endpoint request that is performed. |
The Search SDK uses local storage as cache for certain features:
| Provider | Name | Type | Reason |
|---|---|---|---|
| Inbenta |
inbenta_search.v1.apis.0.<token> |
Technical |
Acts as cache for the Search API url. |
| Inbenta |
inbenta_search.v1.auth.<token>.<env>.0 |
Technical | Cache for the Search API Access token. It stores the token and its expiration time. |
| Inbenta |
inbenta_search.v1.autocompleter.<token>.<env>.0 |
Technical | Cache for the autocompleter data. It stores the information that is consumed by the autocompleter frontend (for example: the content titles). |
| Inbenta | inbenta_session | Technical |
Cache for the session token. |
| Inbenta |
inbenta_session_id |
Technical |
Cache for the session ID. |
The HyperChat SDK collects the following cookies.
Also collected by Chatbot upon Chatbot escalation to HyperChat.
| Provider | Name | Type | Expiration | Reason |
|---|---|---|---|---|
| Inbenta | i.cc | Technical | Session | Authenticates the user in the live chat. This cookie is created when chat session is started and removed when the chat session is closed. |
The HyperChat SDK also stores the following localStorage data:
Also collected by Chatbot upon Chatbot escalation to HyperChat.
| Provider | Name | Type | Reason |
|---|---|---|---|
| Inbenta | attended | Technical | It stores when the chat was attended by an agent. |
| Inbenta |
lowestPosition |
Technical |
The chat lowest position in the queue. |
| Inbenta | survey | Technical | It stores if the survey is pending to be displayed and the survey’s contents. |
| Inbenta | waitingForAgentShowed | Technical | It stores a boolean value to detect if the “waiting for agent” message has been shown. |
| Inbenta |
lastClosedTime |
Technical | It stores a timestamp of the last chat closing time. |
| Inbenta |
previousToken |
Technical | It stores the previous and already invalidated user token. |
| Inbenta |
transcriptMessageId |
Technical |
The download transcript button message identifier. |