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Rate Limits
Current rate limits
Current rate limits
API Throttling Limits - Current Structure
Important
Spikes in API requests greater than 20% over the limits listed below, without prior notification, will result in additional fees charged at our cost + 20%.
Platform Tiers (based on Annual Interactions or Views)
POC
- < 200,000
- < 1,000,000
- < 3,000,000
- < 5,000,000
- > 5,000,000 (Custom)
Authorization Group
| Tier | Max Requests per Minute | Max Requests per Hour |
|---|---|---|
| POC | 10 req/min | 100 req/hour |
| < 200K | 200 req/min | 1.4K req/hour |
| < 1M | 300 req/min | 2.1K req/hour |
| < 3M | 400 req/min | 2.8K req/hour |
| < 5M | 500 req/min | 3.5K req/hour |
|
> 5M (custom) |
Contact Inbenta | Contact Inbenta |
Reporting Group
| Tier | Max Requests per Minute | Max Requests per Hour |
|---|---|---|
| POC | 10 req/min | 100 req/hour |
| < 200K | 200 req/min | 1.4K req/hour |
| < 1M | 300 req/min | 2.1K req/hour |
| < 3M | 400 req/min | 2.8K req/hour |
| < 5M | 500 req/min | 3.5K req/hour |
|
> 5M (custom) |
Contact Inbenta | Contact Inbenta |
Product Group
| Tier | Max Requests per Minute | Max Requests per Hour |
|---|---|---|
| POC | 30 req/min | 350 req/hour |
| < 200K | 400 req/min | 8K req/hour |
| < 1M | 800 req/min | 16K req/hour |
| < 3M | 1600 req/min | 32K req/hour |
| < 5M | 3200 req/min | 64K req/hour |
|
> 5M (custom) |
Contact Inbenta | Contact Inbenta |
Editor API Group
(Includes Knowledge Editor API and Chatbot Editor API)
| Tier | Max Requests per Minute | Max Requests per Hour |
|---|---|---|
| POC | 15 req/min | 175 req/hour |
| < 200K | 100 req/min | 2K req/hour |
| < 1M | 150 req/min | 3K req/hour |
| < 3M | 200 req/min | 4K req/hour |
| < 5M | 250 req/min | 5K req/hour |
|
> 5M (custom) |
Contact Inbenta | Contact Inbenta |
Additional Notes
- Inbenta keeps logs to track traffic and system performance. You can monitor these logs from your instance in the API Usage tab.
- If you exceed your rate limits, the server may return a 429 (Too Many Requests) HTTP response.
- For anticipated peaks (e.g., seasonal surges), contact your Inbenta representative.
- Inbenta reserves the right to adjust API throttling and rate limits at any time without notice to maintain service quality.