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Rate Limits
New rate limits
New rate limits
Important
This page applies only to contracts using the Consumption Pricing model.
If your contract mentions named tiers (Starter, Basic, Pro, Business, Premium, Enterprise, Custom), do not use this page. Instead, refer to the article Rate limits for legacy contracts (Still Supported).
API Throttling Limits – Current Structure
Important
Spikes in API requests greater than 20% over the limits listed below, without prior notification, will result in additional fees charged at our cost + 20%.
Platform Tiers (based on Annual Interactions or Views)
POC
- < 200,000
- < 1,000,000
- < 3,000,000
- < 5,000,000
- > 5,000,000 (Custom)
Authorization Group
| Tier | Max Requests per Minute | Max Requests per Hour |
|---|---|---|
| POC | 10 req/min | 100 req/hour |
| < 200K | 200 req/min | 1.4K req/hour |
| < 1M | 300 req/min | 2.1K req/hour |
| < 3M | 400 req/min | 2.8K req/hour |
| < 5M | 500 req/min | 3.5K req/hour |
|
> 5M (custom) |
Contact Inbenta | Contact Inbenta |
Reporting Group
| Tier | Max Requests per Minute | Max Requests per Hour |
|---|---|---|
| POC | 10 req/min | 100 req/hour |
| < 200K | 200 req/min | 1.4K req/hour |
| < 1M | 300 req/min | 2.1K req/hour |
| < 3M | 400 req/min | 2.8K req/hour |
| < 5M | 500 req/min | 3.5K req/hour |
|
> 5M (custom) |
Contact Inbenta | Contact Inbenta |
Product Group
| Tier | Max Requests per Minute | Max Requests per Hour |
|---|---|---|
| POC | 30 req/min | 350 req/hour |
| < 200K | 400 req/min | 8K req/hour |
| < 1M | 800 req/min | 16K req/hour |
| < 3M | 1600 req/min | 32K req/hour |
| < 5M | 3200 req/min | 64K req/hour |
|
> 5M (custom) |
Contact Inbenta | Contact Inbenta |
Editor API Group
(Includes Knowledge Editor API and Chatbot Editor API)
| Tier | Max Requests per Minute | Max Requests per Hour |
|---|---|---|
| POC | 15 req/min | 175 req/hour |
| < 200K | 100 req/min | 2K req/hour |
| < 1M | 150 req/min | 3K req/hour |
| < 3M | 200 req/min | 4K req/hour |
| < 5M | 250 req/min | 5K req/hour |
|
> 5M (custom) |
Contact Inbenta | Contact Inbenta |
Additional Notes
- Inbenta keeps logs to track traffic and system performance. You can monitor these logs from your instance in the API Usage tab.
- If you exceed your rate limits, the server may return a 429 (Too Many Requests) HTTP response.
- For anticipated peaks (e.g., seasonal surges), contact your Inbenta representative.
- Inbenta reserves the right to adjust API throttling and rate limits at any time without notice to maintain service quality.