Authorization
API Resources
NL Interpreter
Search
Assist
Last Chance
Overview
The "last chance" component is a modal window that returns search results when a user wants to initiate a contact. As the name indicates, it is the last try to get a match before a ticket is created.
Important
This component does not track the contact_ticket event, however you should log when a ticket is created. See the Tracking section below to see how you can log contact_ticket.
Usage
How to create this component.
sdk.component('lastChance', '#target', options);Sample
By default, this component looks like this:
Target
This is the HTML component. For example, the "#inbenta" target is:
<div id="inbenta"></div>Options
Available options to set in this component
| Name | Type | Default | Description |
|---|---|---|---|
| categoryId | integer | 0 | Knowledge instance category Id |
| maxResults | integer | 3 | Maximum number of shown results. Minimum: 1. Max: 100. |
Methods
Methods can be used in this component.
| Method | Description |
|---|---|
show(query:string) |
Show the last chance modal. If the query is defined will do the search with that query, if not, will do the search with the linked inputs |
hide() |
Hide the last chance modal |
setQuery(query: String) |
Set the current query |
setContentsDataInterceptor(interceptor:function) |
Set a contents interceptor. |
setRelatedDataInterceptor(interceptor:function) |
Set a related interceptor. |
Subcomponents
This component has some components inside which can be configured. This components are:
| Name | Description |
|---|---|
| contents | Component to render each content |
Events
Events to listen on this component:
| Name | Params | Description |
|---|---|---|
| click | content: Content object |
Sent whether a content is clicked |
| expand | content: Content object |
Sent whether a content is expanded |
| relatedClick | integer: Related content id |
Sent whether a related content is clicked |
| decisionTreeClick | decisionTree: Decision tree object |
Sent whether a decision tree content is clicked |
| rateContent | rating: Rating object |
Sent whether a content rating is clicked |
| submit | null |
Sent whether the user clicks the submit button |
| cancel | null |
Sent whether the user clicks the cancel button |
Tracking
This component calls the API to do the following:
- every time a search is performed, it sends a
/search requestwith thetypeparameter set to contact to get the result of the question and track the search as contact. - it sends a contact_start and a contact_submit event using the
/tracking/eventsendpoint. - it triggers the contact_click event when a user clicks on a content.
- it triggers a submit event. This allows you to register the contact_ticket event with the client or API when a user clicks on the "Submit" button of the component.
Labels
Labels of this component. The default labels of each component can be rewritten in the SDK creation configuration.
| Name | Default | Description |
|---|---|---|
| LAST_CHANCE_TITLE | Last Chance |
The text for the title of the component |
| LAST_CHANCE_CANCEL | Cancel |
The text for the cancel button |
| LAST_CHANCE_SUBMIT | Submit |
The text for the submit button |
Example
The example below shows a Last Chance component that is linked to a textarea, which is placed within a generic form. When the user submits the form, it shows the Last Chance component. Clicking the submit button on the component creates the ticket and logs the contact_ticket event.
var lastChance = sdk.component('lastChance', '#last-chance', {});
lastChance.linkToInput(document.getElementById('textarea'));
// Submit form
document.getElementById('form').addEventListener('submit', function(event) {
lastChance.show();
});
lastChance.$on('submit', function() {
// Send ticket
<code to send the ticket>
// Track the contact_ticket event
sdk.client.track(
'contact_ticket',
{
'value': lastChance.getQuery()
}
);
});